McGonigle

Patrick McGonigle

Watford, England, United Kingdom

itguy@patrickmcgonigle.com

07306043813

Summary

Highly skilled and certified IT engineer with 10+ years of experience in web development, database administration, and system support. Proven ability to troubleshoot and resolve technical issues, manage system deployments, and streamline IT operations. Seeking to leverage expertise in providing top-tier IT solutions as an independent contractor.

Skills

Technical Skills

  • Web Development: HTML, CSS, JavaScript, Astro, React, NextJS, PHP, Laravel
  • Databases: MSSQL, MySQL, Postgres, SQLIte
  • Servers: Windows Server, Linux (Ubuntu, RedHat)
  • Operating Systems: Windows, Linux, macOS
  • Scripting: PowerShell, T-SQL
  • Tools: Apache, IIS, NodeJS, Docker, Git

Other Skills

  • Communication
  • Problem-solving
  • Customer service
  • Teamwork

Experience

Freelance

Watford, England, United Kingdom | May 2019 - Present

  • Developed and maintained responsive websites for various local businesses and startups.
  • Provided full-service digital solutions, including web design, development, and hosting.

JATO Application Support Engineer

JATO Dynamics | Nov 2014 - Apr 2019

  • Provided technical support to JATO staff globally, resolving issues with operating systems, databases, and web servers.
  • Managed the successful migration of all customer sites from Windows 2003 to 2012 R2.
  • Streamlined daily routines with PowerShell and TSQL scripts and SQL jobs.
  • Worked with stakeholders throughout Sprints to successfully deploy JATO's API Toolkit from development to production environments.

Desktop & Application Support Analyst

Medicals Direct | Oct 2011 - Nov 2014

  • Provided IT support to system users via phone, email, and remote support tools.
  • Installed and configured computer systems using different build technologies.
  • Performed routine backups and archival of files for disaster recovery.

IT Support Analyst

Lawyers & International Consultants | Oct 2010 - Oct 2011

  • Troubleshooted and resolved technical problems with PCs, laptops, and mobile devices.
  • Developed web-based interfaces for MySQL databases and web applications.
  • Administered the database, including performance monitoring and tuning.

Helpdesk & Customer Support

Capital Repairs | Apr 2007 - Jan 2009

  • Handled incoming incidents via phone and email, ensuring timely resolution.
  • Arranged appointments for engineers to attend premises and make repairs.
  • Dealt with customer queries, requests, orders, and complaints.

Helpdesk & Customer Advisor

ADI Services | May 2005 - Apr 2007

  • Set up and maintained a network on Windows Server 2003.
  • Deployed an in-house engineer booking system to all workstations within the network.
  • Created, updated, and monitored user accounts with Active Directory.

Education

Stanmore College

CompTIA A+, IT Technician | 2010

St Dominic's

GNVQ, Business Studies & Information Technology | 1994-1996

Salvatorian College

GCSEs | 1990-1994

Certifications

  • CompTIA A+ | CompTIA | The Candidate ID is COMP001020181544. The certification can be verified at http://verify.CompTIA.org using the code VLK59Z9JJKR1S23C
  • ITIL® Foundation Certificate in IT Service Management | AXELOS Global Best Practice | Certificate number: GR750480155PM
  • Apache Tomcat Administration | StayAhead Training Ltd
  • Responsive Web Design | freeCodeCamp | View certificate